Shipping Policy

Effective Date: 13.05.2026

At Herbora LifeCare, we strive to deliver your wellness products quickly, safely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 24–48 hours (excluding Sundays & public holidays)
  • Orders placed after 6 PM will be processed the next business day

2. Shipping Coverage

🇮🇳 India Shipping

  • We deliver across all serviceable PIN codes in India

🌍 International Shipping

  • We ship globally to selected countries
  • Availability depends on logistics partner coverage

3. Delivery Timeline

📦 Within India

  • Metro Cities: 2–4 business days
  • Non-Metro Areas: 4–7 business days
  • Remote Locations: 5–10 business days

✈️ International Orders

  • Delivery Time: 7–15 business days
  • May vary depending on customs clearance

4. Shipping Charges

🇮🇳 India Orders

  • Free Shipping on prepaid orders above ₹[Insert Amount]
  • Nominal shipping fee on orders below threshold
  • COD charges may apply (₹[Insert COD Fee])

🌍 International Orders

  • Shipping charges calculated at checkout
  • Based on weight, location, and courier partner

5. Cash on Delivery (COD)

  • COD is available for select PIN codes in India
  • Additional COD handling fee may apply
  • Customers must ensure availability at delivery

⚠️ Repeated order refusals may lead to:

  • COD restriction
  • Account blacklisting

6. Order Tracking

  • Tracking details will be shared via:
    • SMS
    • Email
  • Customers can track orders in real-time

7. Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier/logistics issues
  • Government restrictions
  • High order volumes

Herbora LifeCare is not liable for delays beyond our control.

8. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details
  • If delivery fails due to incorrect address:
    • Reshipping charges will be applicable

9. Damaged or Tampered Packages

If you receive a package that is:

  • Opened
  • Damaged
  • Tampered

👉 Do NOT accept the delivery
👉 Contact us immediately

10. International Shipping – Important Notes

  • Customers are responsible for:
    • Customs duties
    • Import taxes
    • Local regulations
  • Herbora LifeCare is not responsible for:
    • Customs delays
    • Product restrictions in destination country

11. Lost Shipments

  • If your order is lost in transit:
    • We will investigate with courier partners
    • Replacement or refund will be processed after confirmation

12. Split Shipments

  • Orders with multiple products may be shipped separately
  • No additional shipping charges will be applied

13. Contact for Shipping Support

📧 Email: hello@herboralifecare.com
📞 Phone: +91-9155553539

14. Policy Updates

Herbora LifeCare reserves the right to update this Shipping Policy at any time without prior notice.

15. Acceptance

By placing an order, you agree to this Shipping Policy.