Return & Refund Policy

Effective Date: 13.05.2026

At Herbora LifeCare, we are committed to delivering premium-quality wellness products. Due to the nature of nutraceutical and health supplements, our return and refund policy is designed to ensure product safety, hygiene, and customer satisfaction.

1. No Return Policy (General Rule)

Due to hygiene and safety reasons, we do not accept returns on products once delivered, especially for:

  • Opened or used products
  • Consumable health supplements
  • Products without original packaging

2. Eligible Cases for Return / Replacement

We offer free replacement or refund ONLY in the following cases:

✅ Damaged Product

  • Product received in physically damaged condition

✅ Wrong Product Delivered

  • Product does not match your order

✅ Missing Items

  • Incomplete order received

3. 7-Day Claim Window (Strict)

To be eligible for replacement/refund:

  • You must raise a request within 7 days of delivery
  • Requests after 7 days will not be accepted

4. Proof Required (Mandatory)

To process your request, you must provide:

  • Clear unboxing video (starting from sealed package)
  • Photos of product and packaging
  • Order ID details

⚠️ Without unboxing video, claims may be rejected.

5. Refund / Replacement Process

Once your claim is approved:

🔁 Replacement

  • Free replacement will be shipped within 3–5 working days

💰 Refund

  • Processed within 5–7 working days
  • Refunded to original payment method

6. Non-Eligible Cases

Refunds/replacements will NOT be provided for:

  • Change of mind
  • Taste, results, or personal preference issues
  • Delay due to courier/logistics partner
  • Incorrect shipping address provided by customer
  • Minor packaging variations

7. Cancellation Policy

✔ Before Dispatch:

  • Orders can be cancelled within 12 hours of placing the order

❌ After Dispatch:

  • Cancellation is not allowed

8. COD Orders (Important)

  • COD orders once confirmed cannot be cancelled after dispatch
  • Repeated COD refusals may lead to account blacklisting

9. International Orders

  • No returns or refunds on international shipments
  • Any customs duties/taxes are non-refundable

10. Contact for Claims

To request a return/refund:

📧 Email: hello@herboralifecare.com
📞 Phone: +91-9155553539

Include:

  • Order ID
  • Issue details
  • Video/photo proof

11. Policy Updates

Herbora LifeCare reserves the right to modify this policy at any time without prior notice.

12. Acceptance

By placing an order on our website, you agree to this Return & Refund Policy.